Night Porter - Tunbridge Wells (Manager Role)

Job Description

Benefits:

• Superb basic salary


• Referral schemes that pay up to £1500 (just for getting your mates jobs!)


• A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.


• Private Healthcare Cash Plans


• Heavily discounted Staff Room rates for you, friends and family


• 35% off your bill when you dine in our Brasseries and Bistros


• Fully funded Apprenticeship programmes that supports you in developing your career


• High Street Discounts on a range of shops, experiences, holidays and more


• Cycle to work scheme


• Wellness & National Campaign Days Calendar, promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more


• Complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast


• We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.


• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family

Job Description

NIGHT MANAGER - £26.5k – FULL TIME

Fancy getting paid for doing what you love, getting loads of perks and benefits, learning something new and making a career for life? We create memories that the guest will never forget. This could be the next step for you into a Head of Department position as we actively encourage internal development and progression.

As a Night Manager, you’ll oversee the running of the hotel from sundown to sunrise. This is a hands on role managing the guest expectations and ensuring the standards of the brand are maintained.

Job Responsibilities:

• Ensure all night audit functions are carried out for the hotel according to the Standard Operating Procedure.


• Work closely with the Front Office and Revenue Manager to ensure room sales are optimised by achieving budgeted occupancy and room rates.


• Ensure billing and control of revenues are maintained at all times.


• Assist and ensure all Front Office meet Operations/Revenue targets.


• Understand and control departmental budgeted and actual payroll costs by allocating labour resources in line with forecasted business levels.


• Provide training and development for employees in Front Office procedures.


• Evaluate performance and product regularly to recognise challenges for the future.


• Maintain levels of service which consistently exceed the expectations of our guests.


• Understand the importance of music, lighting temperature, flowers, cleanliness and language in the department to ensure the correct ambience is maintained at all times, and to work to the Standard Operational Procedures at all times.

Previous Experience Requirements:

• Working in a hospitality industry, ideally in a hotel setting


• Managing and supervising staff members


• Handling guest complaints and resolving conflicts effectively


• Front office operations, including check-in/check-out procedures and handling reservations


• Strong leadership skills and ability to motivate and manage a team


• Problem-solving skills and the ability to think quickly on your feet


• Ability to maintain a positive attitude and provide exceptional service to guests at all times.

What’s Next?

If this sounds like a role that you’d be suitable for, simply apply by emailing your CV to jonathan@catserv.co.uk or call us on 01225 480239 for more information.